FREQUENTLY ASKED QUESTIONS

How do I return something to you?

Can I return an item for exchange?

I have seen a product but it no longer seems to be in stock.

The size I wish to purchase has sold out, what can I do?

How long does shipping take?

Do you offer express post?

Do you ship internationally?

Where are the tracking details for my order?

My order is taking longer than expected to be delivered, I'm wondering where it is?

I recently purchased a pre-order item and I haven't received any information about it since my purchase. When will my order be dispatched?

I don't seem to be receiving my emails/newsletters from you.

How do I sign up for the Famous Footwear Newsletter?

Do I need to create an account to shop with you?

I have forgotten my password.

How do I change my password?

I believe I have received a faulty item, what do I do?

I have received an incorrect item/an item is missing.

My payment has been declined, what do I do?

Can I cancel/amend my order?

How do I search for products?

Can I also buy Famous Footwear brands in-store?

Do you have a catalogue?

Is it safe to use my personal details to order online?

I would like to work for Famous Footwear, how do I apply for a position?

How do I know if your shoes will fit me?